LivePerson

Increase Your Team’s Efficiency

Get Simplified and Consistent Engagement for Your Team

LetzNav helps you integrate LivePerson into your business model and functions; onboarding team members, training users, and helping with real-time, intelligent prompts that keep your staff motivated and informed.

One of the main challenges with LivePerson is the wide variety of requests any agent may face. Processes and approvals may vary depending on the platform, business unit or urgency. letzNav helps your team master your processes and LivePerson so they can resolve issues faster.

Features

1

Easy-to-Use Guided Workflows

Managers and users alike gain the power and knowledge to navigate through LivePerson quickly, effectively, and flawlessly.

2

Error-Proof Data Validations

letzNav gives you the tools to ensure data accuracy and maintain best practices across all of LivePerson.

3

Actionable Analytics

With LetzNav, see how users are interacting with LivePerson, where the biggest hang ups are, and identify where they need help.

Benefits

Quicker Onboarding

letzNav speeds up your learning curve with step-by-step guidance and intelligent prompts. You can substantially lower service, education, and training costs.

Increased Employee Productivity

Real time navigation and instruction gives your users the power to perform far beyond expectations. What used to take an hour, can now be done in less than 10 minutes thanks to letzNav’s guided workflows.

Decreased Support and Training Costs

letzNav gives your users total self-reliance. Your work gets going faster and IT support can focus on those important core functions that keeps your team operating flawlessly.

Ensure Process Compliance

Utilize letzNav’s data validations and powerful analytics to ensure business rule compliance.